Terms of Service — Trama

Last updated: 14/09/2026

Welcome to Trama. By accessing and using trama-coffee.com (the "Site") and placing an order, you accept these Terms of Service in full. If you do not agree with any part of these terms, you should not use the Site.

1. Entity Identification

The Site is operated by Improvised Brain, Lda, a Portuguese company with tax number (NIF/VAT) 518849481, registered office in Rua Dr José Maria Brandão 7, Braga, Portugal.

Contact: info@trama-coffee.com · support@trama-coffee.com

2. Purpose

These Terms govern access to and use of the Site, as well as the purchase of specialty coffee, equipment, and barista accessories, available to both end consumers (D2C) and professional customers - cafés, offices, and resellers (B2B).

3. Customer Account

3.1. To place orders, you may create an account or check out as a guest. 3.2. You are responsible for keeping your account credentials confidential and for all activity carried out through your account. 3.3. Trama reserves the right to suspend or close accounts in cases of fraudulent, abusive use, or violation of these Terms.

4. Products, Pricing, and Availability

4.1. Prices shown on the Site include VAT at the applicable legal rate, except where a specific tax regime applies to B2B customers. 4.2. Trama reserves the right to change prices at any time, without retroactive effect on orders already confirmed. 4.3. We make every effort to ensure the accuracy of descriptions, photos, and stock availability, but occasional errors may occur. If an obvious pricing or description error occurs, Trama reserves the right to cancel the order, notify the customer, and issue a full refund. 4.4. Stock availability is indicative and may change between order placement and confirmation.

5. Order Process

5.1. An order is considered accepted by Trama only upon email confirmation, not at the moment of submission. 5.2. Trama reserves the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, stock unavailability, or breach of these Terms, with a full refund of any amount paid.

6. Payment

6.1. Available payment methods (MB WAY, Multibanco, credit/debit card, and, for contracted B2B customers, bank transfer) are shown at checkout. 6.2. Payments are processed through third-party payment service providers. Trama does not store credit/debit card data. 6.3. For B2B customers with agreed payment terms, the terms and timelines set out in that specific agreement apply.

7. Shipping and Delivery

Shipping terms, timeframes, and costs are detailed in our [Shipping Policy]. Trama is not liable for delays caused by third parties (carrier, customs) outside its direct control, without prejudice to any statutory compensation rights under applicable law.

8. Right of Withdrawal and Returns

End consumers have the right of withdrawal as set out in our [Return and Refund Policy], subject to the legal exceptions identified there. B2B customers are governed by applicable contractual terms.

9. Intellectual Property

All Site content - text, images, logos, design, the "Trama Coffee" brand, and graphic materials -  is the property of Improvised Brain, Lda or its licensors, and is protected under applicable intellectual property law. Reproduction, distribution, or commercial use without prior written authorization is prohibited.

10. B2B Commercial Terms

10.1. Professional customers must submit their company tax details (NIF/VAT) to access wholesale pricing, deductible VAT invoicing, and specific payment terms. 10.2. Approval of a B2B account and its commercial terms (price list, payment terms, minimum order quantities) are subject to a specific commercial agreement between Trama and the customer. 10.3. Under applicable consumer protection law, B2B customers acting in the course of their professional activity do not benefit from the 14-day right of withdrawal applicable to end consumers.

11. Limitation of Liability

To the maximum extent permitted by law, Trama is not liable for indirect damages, lost profits, or lost business resulting from the use or inability to use the Site or products purchased, without prejudice to liability for willful misconduct, gross negligence, or cases where liability cannot be limited by law.

12. Changes to These Terms

Trama may update these Terms periodically. The version in force is always the one published on the Site at the time of the relevant order.

13. Governing Law and Dispute Resolution

13.1. These Terms are governed by Portuguese law. 13.2. In case of a consumer dispute, the consumer may use the Electronic Complaints Book (www.livroreclamacoes.pt), the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr), or a Consumer Alternative Dispute Resolution (ADR) entity — information available at www.consumidor.gov.pt. 13.3. For disputes not resolved out of court, the courts of Braga, Portugal have jurisdiction, without prejudice to mandatory consumer protection rules establishing a different jurisdiction.