Shipping policy
Last updated: 14/09/2026
1. Areas We Ship To
We currently ship to:
- Mainland Portugal
- Azores and Madeira Islands
- Spain (Peninsula)
Expansion to other European markets will be announced on the Site once available.
2. Carrier
All orders are shipped via CTT Expresso, with express (Next Day / 24h) and standard (2-Day / 48h) options, depending on the destination and the option selected at checkout.
3. Estimated Delivery Times
| Destination | Service | Estimated time |
|---|---|---|
| Mainland Portugal | Next Day | 1 business day |
| Mainland Portugal | 2-Day | 2 business days |
| Spain (Peninsula) | Next Day | 1 business day |
| Spain (Peninsula) | 2-Day | 2 business days |
| Azores and Madeira | 2-Day | 2-4 business days |
Timeframes are estimates counted from the shipping date (see Section 4) and do not include delays caused by circumstances beyond Trama's control (weather, strikes, customs, seasonal peaks).
4. Processing Time
Orders are processed and shipped within 1 business day of payment confirmation. Orders placed on weekends or holidays are processed the following business day.
5. Shipping Costs
[SHIPPING RATE TABLE TO BE DEFINED — suggestion: present a fixed cost by weight bracket/zone based on the contracted CTT rates, or a simplified flat rate + free shipping threshold above a certain order value, e.g. "Free shipping on orders above €45 in mainland Portugal."]
Shipping costs are calculated automatically at checkout based on the weight, volume, and destination of the order.
Free shipping on orders above €65 in mainland Portugal.
6. Order Tracking
Once your order ships, you'll receive an email with a tracking number and link to follow your order through CTT Expresso.
7. B2B / Wholesale Orders
Larger professional orders may be subject to specific delivery timeframes and shipping terms, agreed directly with your Trama account manager.
8. Lost, Delayed, or Damaged Shipments
8.1. If your order hasn't arrived within the estimated timeframe plus a 3 business-day buffer, contact us at support@trama-coffee.com so we can open an inquiry with CTT Expresso. 8.2. Orders damaged in transit should be reported per our [Return and Refund Policy]. 8.3. We are not responsible for delays caused by incorrect or incomplete addresses provided by the customer at checkout — always double-check your delivery details before completing your purchase.
9. Restrictions
Some fragile or oversized/heavy products may be subject to additional shipping surcharges, calculated automatically at checkout where applicable.
Trama Coffee is operated by Improvised Brain, Lda (NIF/VAT 518849481), Braga, Portugal. Support: support@trama-coffee.com · General inquiries: info@trama-coffee.com